2 thoughts on “☆★2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only”

1. 441 of 458 people found the following review helpful:

   
   **UPDATED**Would not consider anything other than Square Trade, October 14, 2011

   By 

   H. Curran “English Bay” (St Simons, GA) –
   
     
   
     
   
     

   Amazon Verified Purchase(What’s this?)

   This review is from: 2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only (Accessory)

   Had to stop and review after seeing the low two star rating for Square Trade. I initially found Square Trade on ebay when purchasing used electronics. Square Trade offers warranties on used items purchased on that site. It sounded too good to be true so I did some research and after which I realized that I had been wasting my money purchasing warranties at Best Buy and other retailers. Square Trade has been rated across the board as excellent, recently winning a 2011 customer service award. I am now a Square Trade customer for everything that they offer a warranty for and I list it in my ad if I am selling used electronics (I sold my kids Wii and all games and accessories listing Square Trade as a warranty provider).

   Items in my home that are currently under warranty with Square Trade; Breville Juice and Blend, 2 flat screens, 1 laptop, Kitchenaid stand mixer and a bunch of smaller ticket items. I have had one occasion to contact Square Trade for an item under warranty and received excellent customer service throughout speaking with a real person without having to hang around on hold for an hour or more.

   I would hate to think that anyone would hesitate to purchase a warranty through Square Trade based on one customers negative experience with billing. I have purchased more than a dozen warranties with Square Trade and never had one problem. In fact if anything I found Square Trade to be over accommodating to achieve customer satisfaction (one time I called for a warranty quote and had a code for a discount not realizing that it had expired a few days before, Square Trade allowed me to receive the discount on my warranty purchase).

   I recommend Square Trade to family, friends and acquaintances all the time. I believe in the service/company and based on my experience know that if I did have a problem that it would be resolved to my satisfaction. Square Trade is slowly becoming the standard in warranty providers with even Costco now offering Square Trade extended warranties for their tvs.

   *****UPDATE*****

   I went ahead and purchased my three warranties today 10/30/2011. One transaction for three warranties (another reviewer had mentioned if purchased together that the warranties were somehow tied together–not the case)and shortly afterwards received three separate confirmation emails from Square Trade, one for each Kindle. This is the message from them:

   ^^^^^^^^^^^^^^^

   Please read this information so you know how your pre-ordered Kindle warranty works:

   * You have already been billed for this warranty. If you do not want to pay for this warranty now, just cancel it & repurchase the warranty up to 30 days after your Kindle ships
   * Your coverage will not start until after your Kindle ships, this ensures you get a full 2 years of coverage
   * You will not receive your warranty welcome mailer until after your Kindle ships

   We will also send a final confirmation email when your device ships. Both the email and mailer will contain your coverage start date.

   If you have any questions, please call us at 1-866-374-9939, 6am to 10pm PST.

   Sincerely,

   The SquareTrade Team

   …………Then at the bottom of the email they address postponing the start of the warranty if you are purchasing it as a gift for someone else……..

   If you’ve been very generous and purchased this warranty as a gift for somebody, call us at 866-374-9939, 6am to 10pm PST to transfer the care plan to the recipient.
   You can also call to update the start date of your warranty to the day you plan on gifting your Kindle.

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2. 184 of 189 people found the following review helpful:

   
   Accurately Described (Mostly), But Beware Customer Service, November 29, 2011

   By 

   moose_angel (Houston, TX) –

   Amazon Verified Purchase(What’s this?)

   This review is from: 2-Year SquareTrade Warranty plus Accident Protection for Kindle Fire, US customers only (Accessory)

   As with all warranties, make sure that you read the fine print as soon as you get it. If you don’t think it’s worth it, cancel it. You can cancel this warranty in the first 90 days for a full refund (provided you haven’t made any claims). You can also cancel any time after that and get a pro-rated refund based on how much time is left in your coverage period. This seems generous, so I’ll give them kudos.

   It will cover your “oopsies”… but only the main ones: like if you drop it, step on it, or drop it in the pool/bathtub/sink/toilet. So that last one probably isn’t common (I hope), but you get where I’m going with the dropping-in-water concept.

   Since you can’t see much else besides what they write on this page, I’ll highlight a few points that you might want to consider. If you read the fine print, you’ll see that you’re up a creek without a paddle if it’s fried due to things like rain (or anything else that could be classified as “exposure to weather conditions”), battery leakage, or problems with electrical or power supply (like a power surge during a storm). These “oopsies” aren’t covered at all. And then there’s the vague, catch-all clause that excludes coverage for any “act of nature or any other peril originating from outside the product.” If you think that this language can apply to a lot of different situations, you’ve pretty much hit the nail on the head. Also, if there is cosmetic damage but the product still works, they won’t replace the product. As with most warranties, if you alter your Fire (i.e. root it), the warranty is void entirely — seems very reasonable to me. So if this is in your plans, don’t even bother purchasing the warranty.

   Now, as an accident-prone klutz, the main “oopsies” are entirely within the realm of possibility for me. In fact, they’re within the realm of possibility for just about anyone. If you have any doubts about the damage that dropping your Fire might do, take a few minutes to search the drop test that someone did with it. The results are not pretty!!! So in the long run, this is completely worth it based on the reality of everyday accidents.

   My main beef has been customer service. I’ve been on the horn with Square Trade five times since I received my Fire (just two weeks), and I wouldn’t be surprised if there are more calls in the future.

   The first issue I had was with binding the warranty to my Fire. I pre-ordered two Fires, and after receiving them, my Amazon account kept showing that there was an error connecting one of the warranties to one of my Fires. Call #1 to Square Trade: I was told that while my warranty number was in the system, they had not yet received the serial number for that specific device. They did have the serial to my other Fire which was correctly bound to the corresponding warranty. The representative told me to wait several days for them to get the serial number and that the problem would resolve itself. Three days go by, problem persists. Call #2 to Square Trade: I was told to turn on and register my Fire. Didn’t really make sense to me since it was already registered to my account, but whatever, I’ll go through the motions. The next call really ticked me off and sparked my distaste for the company.

   Call #3 to Square Trade: I was told that my Fire wasn’t eligible for coverage. Alright, dudes, I pre-ordered the device and have had it in my hands for only four days. I ordered the warranty in October, a month before the device was released. You sent me an email telling me that my coverage had begun. What do you mean ineligible? Even if that was the case, shouldn’t that have been the first thing you told me before you charged my credit card? Anyway, the representative was obviously disinterested and unwilling to discuss this issue with me. He asked me if I’d read the warranty and saw anything that would prevent my device from being eligible for coverage. I told him that yes, I had read it and that as a lawyer, I would have definitely picked up on anything that disqualified me. His response: well, our system says it’s ineligible. Nothing else. I had to press it by saying that wasn’t going to work and that something needed to be done to resolve the issue. Eventually, they simply told me to call Amazon.

   So I called Amazon (whose representatives were rockin’ and uber-helpful), and they pulled all strings possible. Amazon managed to link the warranty to the device on their end; however, it still didn’t reflect as much on my account page. Soooooo, I put in Call #4 to Square Trade. Finally, I was connected with a representative who knew what he was doing and had the device and warranty bound relatively quickly. Knowing the problems that I’d encountered, I requested that he mail a copy of each of my warranties citing the serial and warranty numbers to my home just to ensure that I had a backup.

   Contrary to my request, I…

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